IT Service Desk Analyst - 1st / 2nd line - Nottingham

IT Service Desk Analyst - 1st / 2nd line - Nottingham - Hybrid Working IT Service Desk Analyst with strong experience in an IT helpdesk or service desk support role is required by a leading company in Nottingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and to contribute to the team by providing excellent IT support. Experience required: Minimum 6+ months experience in a similar 1st/2nd line IT support role.Working with helpdesk software, MS Office 365 and Windows 11Excellent understanding of various systems and a passion for learning about new and upcoming technology and softwareAbility to find solutions and assist staff at all levelsExcellent communication skillsAbility to prioritise tasks and deliver on deadlinesEnthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1st / 2nd Line IT Support via phone / email / service management toolsBuilding and configuring desktopsProvide Microsoft Office 365 supportCarry out Active Directory tasksAble to support users remotely and on-premisesRoll out software centrally and manuallyOffer user laptop health checksAdhere to firm wide security standardsManaging all tasks via the helpdesk systemReview ticket trends with the line manager and identify recurring issuesSupport team and firm with ad-hoc and project IT tasks My client is a leading professional services company and is currently ..... full job details .....