Service Designer | BPSS Eligible

Service Designer | BPSS Eligible | Up to £470/day Inside IR35 | Worthing or Telford (Hybrid)Location: Worthing or Telford (2 days onsite per week)Rate: Up to £470 per day (Inside IR35)Contract Length: 6 monthsClearance: BPSS eligible requiredWe''re looking for an experienced Service Designer to join a high-profile digital transformation programme, helping to shape and deliver user-centred public services that are simpler, faster and more effective.Working within a multidisciplinary team, you''ll collaborate closely with user researchers, interaction designers, content designers, performance analysts, developers, policy specialists and stakeholders to design end-to-end services that deliver measurable outcomes for users and the organisation.What you''ll be doingLeading service design activities across complex digital servicesCreating high-quality service design artefacts including service blueprints, journey maps, personas, user flows and insight packsDesigning accessible, user-centred services aligned to user needs and business objectivesWorking across organisational boundaries to influence and drive successful design outcomesCommunicating service design recommendations to both technical and non-technical audiencesUsing storytelling, visualisation and design thinking techniques to bring research findings and service opportunities to lifeIdentifying opportunities to improve services and measure the impact of design changesSupporting design-led transformation through coaching, ..... full job details .....