Service Design Lead

Service Design Lead - Strategy, Design, Stakeholder, Users, CollaborationMy leading client based in London is looking for an experienced Service Design Lead for an initial 3 month contract with the view to extend Please note this role is hybrid and will require 50% attendance in the London officeThis is a unique opportunity to: • Support and shape a new policy and regulatory function within the organisationDrive innovation Work with senior stakeholders across the organisation and wider society Make a visible impactAs Service Design Lead you will shape, steer and deliver the service design approach, working across policy teams, project stakeholders and multidisciplinary specialists. You will guide and coordinate service design activity for the project and may manage or matrix-manage other user-centred design professionals, depending on project needs. You will be working through the entire design and delivery process, from framing problems, understanding, and visualising the service landscapes for teams, improving and reimagining end-to-end services, visualising processes, services and products and supporting their implementation.Principal Accountabilities Lead service design for the special project, defining the design approach, methods and priorities, and ensuring alignment with project goals, user needs and policy intent.Coordinate and guide UCD disciplines (e.g., service design, user research, content design, interaction design, business analysis) working on the project - ..... full job details .....