Service Coordinator

Service Coordinator - Glasgow

Location: Glasgow
Hours: Monday-Thursday 08:00-16:30 | Friday 08:00-15:30

I am currently representing a client who is looking to appoint a highly organised and proactive Service Coordinator to join their busy and fast-paced operations team in Glasgow.

This is a key role within the business, responsible for coordinating service activity, scheduling work, and acting as the main link between customers, engineers, and internal departments to ensure smooth day-to-day operations.

It is important that the successful candidate brings a bubbly, positive and approachable personality, as this role involves regular interaction with customers and internal teams, and plays a key part in maintaining strong working relationships across the business.

• Schedule and coordinate service jobs for engineers and operational teams
• Manage incoming service requests via phone and email
• Act as the main point of contact for customers regarding service updates
• Prioritise and allocate workloads based on urgency and availability
• Maintain accurate records of service activities and job progress
• Liaise with internal departments to ensure smooth workflow and resolution of issues
• Update internal systems with job notes, scheduling changes, and completion status
• Ensure all service work is delivered in line with agreed SLAs and standards
• Provide general administrative support to the service team

The client is looking for someone who is:

• Highly organised with strong attention to detail
• Confident and bubbly in personality, able to build rapport easily
• Friendly, approachable, and customer-focused
• Able to manage multiple priorities in a fast-paced environment
• Proactive and solutions-focused
• Reliable with a strong sense of responsibility
• Experienced in administration, coordination, scheduling, or customer service

Experience in a service coordination, scheduling, or operations role would be beneficial, but not essential for the right candidate.

• Stable weekday working pattern with early Friday finish
• Supportive and collaborative working environment
• Opportunity to work closely with both customers and operational teams
• Career development and progression opportunities
• Training and ongoing support within the role
• Competitive salary and benefits package

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.