Service Coordinator

Service Coordinator Maintenance and Facilities Management Contractor 3D Personnel are looking for an organised and proactive Service Coordinator to join a Maintenance and Facilities Management Contractor. This role is ideal for someone who enjoys working in a fast-paced environment, communicating with customers, and coordinating engineers to ensure works are completed efficiently and on schedule. This position would suit someone with experience as a Service Coordinator, Scheduler, Maintenance Planner, Maintenance Administrator, Helpdesk Coordinator, or Customer Service Administrator within a Maintenance or FM environment. Key Responsibilities Scheduling appointments and reactive maintenance works for engineers and service teams Coordinating daily workloads and updating schedules in real time Handling inbound and outbound calls with customers, tenants, contractors, and engineers Liaising between customers and engineers to ensure smooth communication throughout works Raising and managing service jobs through the company system Monitoring progress of ongoing works and ensuring updates are provided to customers Prioritising urgent and emergency maintenance requests Maintaining accurate records, job notes, and service documentation Supporting the operations team with general administrative duties Requirements Strong communication and customer service skills Excellent organisational and time management abilities Ability to multitask and work under pressure in a busy ..... full job details .....