Service Coordinator

Service Coordinator
Location: Banbury
Salary: -26,000 - -30,000 per annum + benefits
Hours: Full-time, Monday to Friday, 9:00 am - 5:00 pm

The Company
Our client is a well-established and growing organisation that provides specialist engineering services to clinical sites across the UK. Due to continued expansion, they are seeking a motivated Service Coordinator to join their friendly, close-knit team. This role offers opportunities for cross-training, progression, and involvement in new processes as the department develops.

The Role
As Service Coordinator, you will be the central point of contact for all service-related queries, working closely with technicians, third parties, and customers to ensure smooth service delivery. This is a varied position combining coordination, administration, and customer service, process improvement and compliance.

Key Responsibilities

• Act as the primary point of contact for service-related queries and requests
• Schedule and coordinate technicians and resources to meet client requirements
• Confirm appointments with customers and address queries or concerns promptly
• Maintain accurate service records, documentation, and reports
• Ensure compliance with service protocols, quality standards, and regulatory requirements
• Manage spare parts inventory, ordering, and liaising with suppliers where required
• Track KPIs and identify opportunities for process optimisation and service improvement
• Liaise with third-party providers to arrange services as needed
• Support the Service Manager and wider team with administrative and coordination tasks

Experience & Skills

• Previous experience coordinating engineers, service teams, logistics, or parts or an experienced service engineer seeking an office based role (off the tools)
• Strong administrative and organisational skills with good attention to detail
• Confident communication skills, both written and verbal
• Proficiency in Microsoft Office, particularly Word and Excel
• Customer-focused with the ability to build positive relationships
• Adaptable and able to identify process improvement opportunities

Benefits

• Salary -26,000 - -30,000 per annum
• 23 days holiday plus bank holidays
• Private pension
• Private medical
• Career development opportunities within a growing business

Application Process
Please click "APPLY NOW" to start your application. Should you be suitable a CBSbutler employee will contact you within 3 working days.