Service Coordinator

Service Coordinator Location: Banbury Salary: 26,000 - 30,000 per annum + benefits Hours: Full-time, Monday to Friday, 9:00 am - 5:00 pmThe Company Our client is a well-established and growing organisation that provides specialist engineering services to clinical sites across the UK. Due to continued expansion, they are seeking a motivated Service Coordinator to join their friendly, close-knit team. This role offers opportunities for cross-training, progression, and involvement in new processes as the department develops.The Role As Service Coordinator, you will be the central point of contact for all service-related queries, working closely with technicians, third parties, and customers to ensure smooth service delivery. This is a varied position combining coordination, administration, and customer service, process improvement and compliance.Key ResponsibilitiesAct as the primary point of contact for service-related queries and requestsSchedule and coordinate technicians and resources to meet client requirementsConfirm appointments with customers and address queries or concerns promptlyMaintain accurate service records, documentation, and reportsEnsure compliance with service protocols, quality standards, and regulatory requirementsManage spare parts inventory, ordering, and liaising with suppliers where requiredTrack KPIs and identify opportunities for process optimisation and service improvementLiaise with third-party providers to arrange services as neededSupport the ..... full job details .....