Customer Service Coordinator

Customer Service Coordinator
Northampton
Mat Cover
Full-time
-30,000

Are you a customer service professional with a knack for managing technical enquiries, order requests and problem solving?
Would you like to be part of a tight-knit team focused on seamless service delivery and customer satisfaction?

We have a brilliant opportunity for a dedicated Customer Service Coordinator. You will be joining an established marketing leading company and form part of their technical support, project and customer care team.

The ideal candidate will have previous experience within customer service, and preferably some form of parts, warranty, inspection and maintenance enquiries, and some experience within a sector such as construction or engineering. This role is fully office-based and primarily dealing with queries via telephone and email. Access to own vehicle/driving licence is essential due to office location. This is a contract to cover maternity leave but due to business volumes it is likely this will become a permanent role.

If you thrive in a dynamic environment and have proven experience in customer care & coordination, we would love to hear from you!

Duties and responsibilities for the Customer Service Coordinator role include:

• Offer a high level of customer service to existing clients
• Handle requests via phone and email relating to warranty, inspection or maintenance.
• Maintain excellent communication with clients and offer proactive updates.
• Meet timescales and deadlines, upload and run regular reports and arrange delivery logistics.
• Support with collation of quotes and liaise with suppliers to chase costs and raise purchase orders.
• Booking and processing all elements of servicing and repairs.
• Processing orders and invoices
• Any other administrative tasks as required (e.g incoming calls, incoming post, filing, consumable orders).

Skills and experience required for the Customer Service Coordinator role:

• Previous Customer service coordination experience and professional telephone manner
• Strong organisation with ability to coordinate multiple projects
• Confident with a proactive and upbeat attitude
• Able to multitask, react to change and prioritise workload effectively
• Good numeracy with strong IT skills - MS Office essential and experience with MS Dynamics or similar CRM highly advantageous.
• Take ownership of tasks and enjoys solving problems

Additional details

• Full-time hours Monday to Friday (fully onsite), 8am to 4.30pm
• Due to the location of the office, candidates will need to have own transport
• 23 days holiday (plus bank holidays) increasing with length of service
• Modern office space with first rate facilities and onsite gym

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

Impact Recruitment is an employment business working on behalf of our client.

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