Service Advisor

Job Title: Service Advisor Location: Prestige Dealership - Oxford Salary: £30,000-£35,000 basic - depending on experience - £40,000+ OTEHours: Monday to Friday - 1 in 4 Saturday mornings An exciting opportunity has arisen for an experienced Service Advisor to join a highly successful, award-winning automotive retailer in Oxford.Working with a premium automotive brand, you''ll become part of a professional and customer-focused aftersales team where delivering exceptional service and building long-term customer relationships are at the heart of everything they do.This is an excellent opportunity for a Service Advisor looking to join a stable, family-owned dealer group that invests heavily in its people and offers genuine opportunities for training, development and career progression.The Role: As a Service Advisor, you will be the main point of contact for customers throughout their aftersales journey, ensuring a smooth and professional experience from vehicle drop-off through to collection.Key responsibilities include:Booking vehicles into the workshop for servicing, maintenance and repair workManaging customer enquiries both face-to-face and over the phoneProviding updates on vehicle progress and timescalesLiaising with technicians and the workshop team to ensure efficient workflowIdentifying and upselling additional work where appropriatePreparing estimates and service documentationDelivering a first-class customer experience at every stageThe Ideal Candidate:Previous ..... full job details .....