Customer Service Advisor

Our client is seeking a Customer Service Advisor to join their team.Key Responsibilities:Maximise customer awareness of all available company services.Ensure the highest level of customer care and satisfaction at all times.Maintain excellent standards of departmental administration.Organise daily collection and delivery operations.Monitor sales against objectives.Track Customer Satisfaction Indicators.Maintain Bodyshop Key Performance Indicators (KPIs).Customer Service Advisor Customer Awareness and Service Promotion:Promote all Bodyshop and Retailer services to maximise customer awareness.Ensure customers are informed about all products and services available.Proactively approach customers and assist with inquiries relating to vehicle repairs, parts, and vehicle sales.Customer Care and Satisfaction:Maintain a visible presence at the reception desk, promptly addressing customer queries in person or by telephone.Respond to customer questions regarding technical issues clearly and without excessive jargon, or refer to the appropriate team member as necessary.Handle dissatisfied customers calmly and escalate complaints to the Bodyshop Manager.Initiate new claims on the management system, maintain accurate customer records, and follow up as required.Manage initial customer contact and bookings in accordance with company and insurance policies.Follow established procedures when issuing courtesy cars, ensuring all paperwork is correctly completed and copies of driving licences are ..... full job details .....