Customer Service Advisor

This is a fantastic opportunity for a Customer Service Advisor to join a thriving team in the FMCG industry. The role requires a focus on delivering excellent customer service and ensuring smooth communication with clients and internal teams in Slough.

Client Details

This company is a well-established organisation in the FMCG sector, known for its commitment to providing high-quality products and services. Operating as part of a medium-sized team, the company values efficiency and customer satisfaction in all aspects of its operations.

Description

• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders accurately and ensure timely delivery of goods.
• Resolve customer issues and complaints with a focus on maintaining satisfaction.
• Collaborate with internal teams to ensure smooth operations and communication.
• Maintain accurate records of customer interactions and transactions.
• Monitor and follow up on outstanding orders and payments.
• Provide support to the sales team by managing customer accounts and queries.
• Ensure compliance with company policies and industry regulations.

Profile

A successful Customer Service Advisor should have:

• A strong background in customer service.
• A keen eye for detail and the ability to manage multiple tasks effectively.
• Proficiency in using customer relationship management (CRM) software.
• A proactive and solutions-focused approach to customer queries.
• Familiarity with order processing and account management systems.

Job Offer

• A competitive salary ranging from -31,500 to -38,500 per annum.
• Free on-site parking.
• A permanent position in a reputable company within the FMCG industry.
• Opportunities to work in a supportive and collaborative environment.

This is an excellent chance to advance your career as a Customer Service Advisor. If you are looking for a role that values your skills and offers growth opportunities, apply now!