Service Administrator

Service Administrator

Our client is seeking and well organised and motivated individual who is looking for a challenge. This is a great opportunity to change a system that does not work, into a system that does and make the role your own.

You will provide a fast and efficient service to customers in the diagnosis of faults and repairs of machines and you will be able to provide schemes to end user chains via dealers.  You will understand the existing process and identify areas of improvement with the MD and then implement them in conjunction with service engineers and customer service. The successful candidate will review how estimates are produced and spend time with engineers in the workshop.  You will also understand existing goods in procedures and include all attachments to estimates. 

The role will also include devising a system for engineers to capture photos and devising daily routine flow of work and management of go ahead from customers.  You will manage the goods in register, set what engineers record and when, extract details of all large machine customers and offer them service with incentives, take payments for service work and call outs, control invoicing, implement the Outlook diary system to manage engineers diaries and develop a set of reports showing productivity and revenues.  You will also ensure that all colleagues can find the status of works in progress on all service jobs and report activity to colleagues weekly and monthly.

The ideal candidate will have the ability to work methodically from start to finish and complete tasks, manage projects and be prepared to accompany engineers in the field on visits from time to time.

You will be able to demonstrate Microsoft Excel ability in filtering and using spreadsheets as well as demonstrate ability to construct letters and write grammatically correct emails.  You will be able to show past experience of diary management and bookings using Outlook.

Full UK Driving licence essential.

Office based only from Monday - Friday, 8.30am - 5.00pm

Twickenham area

£35.0000+ £2K bonus

Bupa, after 6 months & 4% contributory pension.