Customer Service Administrator

Due to increased workload and a recent company acquisition, we now require an additional Customer Service Administrator to join our team. You will be supporting the order processing for several of our well known retail brands. The role would suit candidates with previous administration experience but this could have been gained in an office, retail, hospitality or leisure based role. You should also have good customer service skills via phone and email and be PC literate and able to learn new IT systems. In return we can offer Mon to Fri working hours, weekly pay, onsite parking and paid holidays.

The main focus of the role initially will administrative but will also include customer service tasks.

Processing customer orders received by email onto the system for our trade customers across the UK.
Supporting several of our brands.
Using Shopify and Sage.
Taking payments and processing accordingly.
Setting up new customer details onto the system.
Tracking orders.
Answering customer calls and emails regarding orders and deliveries.
Liaising with courier companies if necessary.
General office admin support - filing, scanning and recording of documents.

The role is to start asap and will give you the opportunity to join our business at an exciting time as the company grows and develops. You should be happy working in a busy office environment and comfortable inputting up to 40 orders per day working from manual sheets entering information accurately onto the system to ensure the timely and correct despatch of orders to our trade customers.

In return we can offer weekly pay, paid holiday, free onsite parking and a professional and friendly working environment. if you have previous admin experience or are seeking the opportunity to move out of a retail or hospitality role and into office work, then please submit your CV asap for immediate consideration.