Senior Resident Service Officer

Resident Services Officer
Location: Golden Lane Estate, London EC1Y (Monday to Friday, 8am to 4pm) as the role is client facing
Job Type: Temporary (3 months with review to extend to 12 months)
Hourly rate: -32.86ph - -37ph depending on experience
Working Hours: Full-time, 35 hours per week
We are seeking a Senior Resident Services Officer for an initial 3-month period with a potential extension to a fixed-term contract of 12 months. This role is based at the high-profile Golden Lane Estate, which requires a mature and experienced housing professional to manage a range of housing services effectively.
We are looking for an urgent start and interviews will be held on Wednesday 10th September
Day-to-day of the role:
- Handle a full range of tenancy management issues including sign-ups, tenancy audits, mutual exchanges, successions, and tenancy terminations.
- Respond effectively to complaints of anti-social behaviour and tenancy breaches.
- Support vulnerable residents and collaborate with colleagues and agencies to help sustain tenancies.
- Promote resident involvement activities and maintain a visible presence on the estate, building positive relationships with residents'' associations and other groups.
- Play a pivotal role in signing up and inducting new tenants into 66 brand new homes recently completed at the estate.
- Managing the customer service officer
Required Skills & Qualifications:
- Must have substantial professional experience in housing management, including general needs and leasehold.
- Relevant professional qualification (e.g., CIH) or equivalent experience.
- Strong knowledge of relevant housing law and regulation.
- Excellent customer service and problem-solving skills, with an ability to resolve conflicts positively.
- Proficiency in general IT skills and experience using housing management software.
- Ability to work independently with outstanding organisational skills and a positive, enthusiastic approach.
Benefits:
Competitive salary based on experience.
Work ina dynamic environment with a significant impact on the community.
To apply for this Resident Services Officer position, please submit your CV detailing your relevant experience or contact Mel Applin @ Reed
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