Resident Service Manager

This range is provided by Savills. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Direct message the job poster from SavillsPurpose of the Role

To provide onsite lettings and property management services to an exciting building to rent residential scheme development comprising 166 apartments in Sutton, South London.Responsible for the delivery of a first-class customer experience along with the team who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Resident Services Assistant it will be your responsibility to drive exceptional service at all times.Key Responsibilities

Provide support to the General Manager in the running of buildingLine Management of the Resident Services Assistant and any other staff deemed appropriateProvide first class customer service to residents, being the first point of for all residents and visitorsQuality control of amenity spaces and apartments, ensuring they are well presented at all times.Organising and hosting monthly residents'' events and initiatives, to enhance the community feel of the scheme.Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.Management of amenity space hiringResponding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offersCompleting all applicant vetting in line with Savills proceduresEnsuring marketing portals remain up to date at all timesOrganising and running tenant services via third parties and in-houseEnsuring up to date resident communication via various channels including social mediaSeeking special offers and discounts for residents from local businessesCreating a community feel through communication, events and innovationsTo act as first point of call for residents to report maintenance issuesCo-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attainedOrganising minor works between tenancies to maintain first class presentation of apartmentsCompleting check in and check out reports; determining deposit returnsCarrying out mid-term inspectionsArrears chasing and reportingWork alongside the Resident Services Manager to ensure HandS statutory requirements are meet across the developmentDealing with out of hours emergenciesLine Management (where applicable)

To set clear objectives in line with business strategy and to measure and manage performance against theseTo conduct regular 121 meetings, hold team meetings and complete probationary, interim and annual appraisals as per company guidanceTo provide equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with our promotion, succession and talent process and our DandI strategyTo adhere to all company processes in people management and to role model professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discriminationTo ensure recruitment is completed professionally and in line with team / divisional / company goals, thinking strategically re future needs and in line with our DandI objectivesIn addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.Skills, Knowledge and Experience

Common sense approachAbility to think on their feet and make considered decisionsOutgoing, warm and friendly personalityExcellent written and spoken etiquetteIT literate and social media savvyExperience in undertaking viewings would be an advantageWorking Hours - 40 hours per week, fully flexible across all days. Shift patterns 8am – 5pm (may vary). Additional hours may be required as per business needs and out of hours.Salary - £38,000 - £42,000 plus 10% discretionary bonusSeniority level

Entry levelEmployment type

Full-timeJob function

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