Senior Lettings Administrator

Are you passionate about delivering exceptional customer service and creating outstanding resident experiences?Our client is one of the UK''s leading Build-to-Rent organisations, renowned for delivering high-quality homes, exceptional service and vibrant resident communities. Due to continued growth, they are looking to recruit a Senior Lettings Administrator to join their onsite team at one of their flagship South London developments.This is a fantastic opportunity for someone with experience in Build-to-Rent, residential lettings, PBSA, serviced apartments or property management who enjoys working in a fast-paced, customer-focused environment where no two days are the same.The RoleAs the Senior Lettings Administrator, you''ll play a key role in supporting the successful operation of the development, ensuring an exceptional customer journey from initial enquiry through to move-in and beyond. You''ll work closely with the General Manager and onsite team to maximise occupancy, support resident retention and deliver an outstanding level of service to both prospective and existing residents. The position is based on a 40-hour working week, with two Saturdays per month required. Working hours are on a rota basis, with shifts of either 9:00 am 6:00 pm or 10:00 am 7:00 pm.Key Responsibilities Conduct apartment viewings and convert enquiries into successful lettings.Manage the entire applicant journey, responding promptly to enquiries by phone and email.Process tenancy ..... full job details .....