Senior Client Director - Insights

Overview

Our client is a global market leader in research, dedicated to reshaping how top brands understand and influence consumer decisions at the point of purchase. Leveraging deep behavioral expertise and a digital-first approach, they guide clients across retail and CPG landscapes through complex shopper journeys, both online and offline. They work with leading FMCG/CPG companies to boost sales with effective strategies. As an Equal Opportunity Employer, the client fosters a behaviour-focused culture that prioritizes agility, speed, and relevance, placing shoppers, clients, and colleagues at the core of every decision.Responsibilities

Manage a portfolio of key client accounts generating $1M-$2M annual revenue, ensuring consistent value delivery and long-term growthDevelop strategic account plans to accelerate client growth, unlock new opportunities, drive retention, and maintain a healthy pipeline of proposals exceeding $500KBroaden client engagement by introducing the full range of the client’s product offeringsDeliver consistent excellence by ensuring projects are executed efficiently and aligned with revenue targets and budget guidelinesPlan with precision by developing accurate revenue forecastsStrengthen client partnerships and elevate team output by collaborating to deliver high-quality, insight-driven workExecute strategic goals by driving progress against corporate KPIs and participating in key company initiativesQualifications

5+ years of experience in market research, customer success, or a related client-facing roleProven ability to manage complex client relationships and demonstrate measurable revenue impactSolid grasp of research methodologies (quantitative, qualitative, and emerging AI-based approaches)Experienced team player skilled in leading and building collaboration for client projectsExcellent communication skills to articulate insights clearly and persuasivelyCommercial mindset, strategic thinker, detail-oriented executor, naturally curious, and self-motivatedConfident navigating ambiguity in a fast-paced environmentBenefits

25 days of holiday payHybrid work flexibility (3 days onsite in London)Competitive salary with performance bonus opportunitiesHealth and wellness benefitsOngoing training, mentorship, and development opportunitiesCompany-sponsored team events, recognition programs, and celebrationsGrowth-oriented, transparent, and inclusive environment with opportunities for promotion from withinSeniority level

DirectorEmployment type

Full-timeJob function

Business Development, Research, and Strategy/PlanningIndustries

Food and Beverage Services, Research Services, and Market ..... full job details .....