Sales Administrator - Parts

SF Partners are recruiting for a Sales Administrator - Parts for a business based in Coventry (CV7) Office based Must have SAP experience Your core tasks will include: Spare Parts Quoting and Order Fulfilment - Prepare accurate and timely spare parts quotations for UK and Ireland customers using the ERP system - Process spare parts and service-related orders for UK and Ireland customers using the ERP system - Coordinate customer returns, repairs, invoicing, and credit processes via ERP - Proactively monitor and manage open orders to ensure ontime delivery - Expedite sales order backlog to maximise billing output Customer Service - Maintain and build strong relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with SLA''s E-Store and Sales Initiatives - Support customer engagement through the E-Store strategy - Assist customer onboarding to the E-Store digital platform - Collaborate with the European team to enhance transactional efficiency Inventory Control and Availability - Monitor local stock levels and backorders, proactively addressing shortages or risks - Optimise inventory levels to meet customer demands Process Improvement / KPI''s / General - Drive improvements in quoting, order processing and customer service processes - Ensure adherence to established processes, standards, and SLA''s - Assess and maintain clarity of SLA''s, including terms and ..... full job details .....