Retrofit Resident Liaison Officer

Who We Are and What We Do

Kinovo plc is a leading UK provider of specialist property services, offering electrical, mechanical, building repair and maintenance, as well as construction services. We operate through three long-established and complementary subsidiaries: Purdy Contracts Ltd, Dunham Ltd, and Spokemead Ltd. We lead in delivering safe and sustainable property solutions, protecting our customers, benefiting the environment, and enhancing communities and the lives of our employees.

Join Our Team and Make a Real Difference!

At Kinovo, we are passionate about raising living standards for people, families, and communities, ensuring safe and reliable homes. We are proud to be an equal opportunities employer, celebrating diversity and inclusion across our workforce. As a Disability Confident Committed Employer, we provide flexible recruitment and working practices, ensuring neurodivergent individuals have equal opportunities. We are a Living Wage Employer and have pledged our support to The Armed Forces Covenant.

All vacancies are advertised internally, giving priority to our team members*. If you are looking for genuine career growth, want to be part of a successful, growing group and share our values and commitment, we want to hear from you!

Our Values

• Integrity: We lead with honesty and respectfulness - promising inclusivity, respect, humility, and candour.
• Innovation: We look to the future, continuously improving the present - daring to be different.
• Reliable: We are always there for our teammates, customers, and communities - making every day incredible.
• Reputable: We hold ourselves to the highest standards - caring about tomorrow.
• Successful: We work together to succeed - welcoming collaboration, determination, passion, and confidence.

The Role

As a Resident Liaison Officer, you’ll play a pivotal role in supporting the delivery of our retrofit projects. You’ll be the trusted point of contact between residents and the Retrofit Team—ensuring that every voice is heard, concerns are addressed, and access to homes is smoothly coordinated.

Employer: Purdy Contracts

Job title: Retrofit Resident Liaison Officer 

Location: Hackney, E5 8QP

Working Times: Monday to Friday, 08:00 – 17:00

Salary: £30,000-35,000k per annum, dependant on experience 

Equipment provided: Laptop, Uniform, Company Van, Fuel Card 

Key Responsibilities

• Build meaningful relationships with residents and local communities through proactive engagement.
• Deliver clear, accessible communication about energy-efficient improvements and what to expect.
• Respond to enquiries and concerns with empathy, professionalism, and a solutions-focused mindset.
• Coordinate property access so retrofit works can be carried out smoothly and efficiently.
• Log and manage any complaints or access issues—resolving them promptly or escalating when needed.
• Keep meticulous records of interactions and project progress across our systems and trackers.
• Support the Retrofit Team with administrative tasks and act as a liaison at resident and stakeholder meetings.

Experience

• Previous experience in resident liaison, customer service, or social housing (essential).
• Familiarity with property maintenance systems such as MRi or Repairs Hub (desirable).

Skills & Attributes

• Outstanding communication and interpersonal skills—you’re a natural people person.
• Highly organised with strong multitasking abilities in a fast-paced environment.
• Calm, compassionate, and professional when managing sensitive or complex situations.
• Ability to work independently and collaboratively across teams.
• Resilient, with good negotiating skills and a can-do attitude.

Qualifications

• GCSE English and Maths (Pass grade)
• Full UK driving licence (essential)

Package & Benefits

• Permanent Contracts
• Annual Appraisals and Pay Reviews
• Annual Bonus Scheme
• 32 days of paid annual leave
• Buy & Sell Holiday Scheme (up to 4 additional days)
• Cycle to Work Green Bike Scheme
• CPD and sponsorship through professional qualifications
• Opportunities to participate in social value events/activities, helping enrich the lives of communities where we work

Wellbeing Support

• Mental Health First Aiders across the Group
• Partnered with HSBC for Financial Wellbeing Seminars
• Partnered with Step-Change National Debt Charity for Advice and Support
• Employee Assistance Programme (EAP) – 24-hour Confidential Helpline including access to the ‘Wisdom’ App for various discounts·

If you’re ready to make a positive impact and grow with us, apply today and become part of a dynamic team dedicated to making a real difference!