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Temporary

Repairs Coordinator

Basildon
money-bag £17.85 - £22.59/hour
Posted Yesterday

Repairs Coordinator

  • Job Type: Full-time temp till mid-November
  • Location: Pitsea Basildon SS13 (weeks training in the office than moving to hybrid working)
  • Pay: -17.85 per hour PAYE OR -22.59 Umbrella per hour

We are currently seeking two experienced Repairs Coordinators to join a Social Housing Property Services Team. This role is crucial for ensuring the provision of excellent customer service and maximising customer satisfaction through effective case management and contractor coordination.

Day-to-day of the role:

  • Take ownership and coordinate a caseload depending on the current demand and needs of the Property Services Team and wider teams when required.
  • Manage contractor and stakeholder relationships effectively through CRM case management.
  • Ensure improved customer satisfaction by responding to cases raised within agreed SLAs.
  • Enhance the efficiency in the delivery of services and complaint resolution for repairs.
  • Handle a variety of tasks simultaneously with excellent attention to detail, moving quickly from one task to another.

Required Skills & Qualifications:

  • Proven experience in a customer-centric environment with a commitment to high levels of customer satisfaction.
  • Experience in handling a range of difficult problems and resolving these to the customer''s satisfaction, exploring alternative options to resolve issues.
  • Knowledge of raising and overseeing responsive repairs.
  • Strong IT and case management skills.
  • Excellent communication skills and the ability to manage stakeholder relationships.
  • Attributes such as being proactive, organised, adaptable, approachable, empathetic, and a skilled problem solver.
  • Ability to prioritise workload effectively.

To apply for the Repairs Handler position, please submit your CV detailing your relevant experience.

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