Repairs Coordinator
- Job Type: Full-time temp till mid-November
- Location: Pitsea Basildon SS13 (weeks training in the office than moving to hybrid working)
- Pay: -17.85 per hour PAYE OR -22.59 Umbrella per hour
We are currently seeking two experienced Repairs Coordinators to join a Social Housing Property Services Team. This role is crucial for ensuring the provision of excellent customer service and maximising customer satisfaction through effective case management and contractor coordination.
Day-to-day of the role:
- Take ownership and coordinate a caseload depending on the current demand and needs of the Property Services Team and wider teams when required.
- Manage contractor and stakeholder relationships effectively through CRM case management.
- Ensure improved customer satisfaction by responding to cases raised within agreed SLAs.
- Enhance the efficiency in the delivery of services and complaint resolution for repairs.
- Handle a variety of tasks simultaneously with excellent attention to detail, moving quickly from one task to another.
Required Skills & Qualifications:
- Proven experience in a customer-centric environment with a commitment to high levels of customer satisfaction.
- Experience in handling a range of difficult problems and resolving these to the customer''s satisfaction, exploring alternative options to resolve issues.
- Knowledge of raising and overseeing responsive repairs.
- Strong IT and case management skills.
- Excellent communication skills and the ability to manage stakeholder relationships.
- Attributes such as being proactive, organised, adaptable, approachable, empathetic, and a skilled problem solver.
- Ability to prioritise workload effectively.
To apply for the Repairs Handler position, please submit your CV detailing your relevant experience.