Receptionist / Administrator

Pulse Bodyworks Ltd in Beckton E6 is looking for an experienced and proactive Bodyshop Administrator to join our growing accident repair centre. This is not a standard receptionist role. We''re looking for someone who understands the vehicle repair process and enjoys working in a fast-paced automotive environment. You don''t need to know our management system, as full training will be provided on AutoFlow, but you must be confident using technology and be comfortable embracing AI tools such as ChatGPT, Claude AI or Microsoft Copilot to improve efficiency and communication. Key Responsibilities Be the first point of contact for customers, insurers and suppliers. Manage the customer journey from vehicle booking through to collection. Keep customers updated throughout the repair process. Liaise with technicians, estimators and management to monitor repair progress. Schedule repairs and manage workshop diaries. Upload and maintain accurate repair information within our AutoFlow management system. Prepare documentation, invoices and customer paperwork. Answer telephone and email enquiries professionally. Chase outstanding information from insurers, suppliers and customers. Support the smooth day-to-day running of the bodyshop. Essential Requirements We''re looking for someone who: Has previous experience working within an accident repair centre, dealership, vehicle workshop or automotive business. Has a good understanding of how vehicle accident repairs progress from estimate ..... full job details .....