Product Support Coordinator

Exciting Opportunity: Product Support CoordinatorAre you ready to embark on a rewarding journey in the world of technical support? Our client is seeking a dynamic Product Support Coordinator to join their Testing/Technical Support team! If you''re enthusiastic, eager to learn, and possess a positive attitude, this could be the perfect role for you! Position Details:Location: Basingstoke, HampshireWork Hours: Full-time, Monday to Thursday from 9:00 AM to 5:30 PM, and Friday from 8:00 AM to 4:30 PM.Training: Comprehensive training will be provided. What You''ll Do: As a Product Support Coordinator, you will play a vital role in delivering exceptional customer service and technical support. Your responsibilities will include:Receiving and testing customer returns to ensure product quality.Providing first-line technical support after testing is completed.Utilising your logical problem-solving skills and keen attention to detail to tackle challenges.Collaborating with team members while also being able to work independently.Managing daily processes and maintaining productivity/work flow reports.Regularly reviewing and updating process documentation to keep things running smoothly.Embracing additional duties as requested, contributing to team success. Qualifications and Skills: To thrive in this role, you should bring:Strong written and verbal communication skills to engage with customers effectively.A sharp eye for detail to ensure accuracy in all tasks.Proficiency in Microsoft ..... full job details .....