Customer Support Coordinator - Reading

Customer Support Coordinator - Reading £25,000 plus excellent benefits - based in their Reading office Unique opportunity to join a fantastic and growing (global) eLearning business. Purpose of the Customer Support Coordinator: The Customer Support Coordinator will be the first point of contact for clients, assisting with enquiries, product support, and troubleshooting. You will play a key role in maintaining client satisfaction, supporting the delivery of their products, and ensuring efficient communication between customers and internal teams. Key Responsibilities for the Customer Support Coordinator: Respond to customer enquiries via email, phone, and online platforms in a timely and professional manner. Provide support and guidance on their products, tools, and assessments. Troubleshoot and resolve client issues, escalating complex problems to the relevant teams when necessary. Maintain accurate records of customer interactions, support requests, and resolutions in CRM systems (eg, HubSpot). Collaborate with sales, account management, and IT teams to ensure client needs are met. Assist in onboarding new clients and providing training or resources as required. Identify patterns or recurring issues and provide feedback to improve products and processes. Support internal reporting on customer satisfaction, support requests, and service metrics. Skills andamp; Experience for the Customer Support Coordinator: Previous experience in a customer support, client services, or ..... full job details .....