Patch Manager

his is an excellent opportunity for an experienced customer-focused professional to join a busy Housing team, providing an effective housing management service across a designated geographical area. he successful candidate will be responsible for managing a housing patch, delivering a high-quality customer service while supporting tenants and working with internal and external partners. You will provide support across a range of housing management duties, ensuring issues are handled efficiently, professionally, and in line with NIHE policies and procedures. Key Responsibilities Managing a designated housing patch and providing a customer-focused housing management service. Supporting arrears recovery processes. Completing tenant sign-ups and tenancy terminations. Managing Anti-Social Behaviour (ASB) cases. Attending inter-agency meetings and developing effective working relationships with partners. Carrying out neighbourhood walkabouts. Responding to tenant queries, telephone calls, complaints, and correspondence. Taking ownership of customer issues and ensuring they are followed through to resolution. Providing support and cover within the wider Housing team. Maintaining accurate records and ensuring outcomes are proportionate, legal, auditable, and necessary. Drafting responses to letters and complaints. Working effectively as part of a busy team while managing competing priorities. Essential Criteria Demonstrable equivalent professional development/experience with at ..... full job details .....