Patch Manager (NIHE)

Your new company The services of Hays have been retained by our client, the Northern Ireland Housing Executive, to recruit a Patch Manager on an ongoing temporary contract basis to work from their offices in Antrim.Your new role You will provide a customer-focused housing management service which will include:Tenancy termination and management of Housing Executive empty properties (voids).Tenancy commencement activities (allocations).Tenancy management of existing and new tenancies.Income Collection and rent account management in respect of new, existing and outgoing tenants.Planned maintenance and associated consultation, customer payments, organising, recording and monitoring associated decant and other arrangements for tenants as necessary.Community involvement, community cohesion and community safety.What you''ll need to succeed To be considered for this position, you must possess:A degree-level qualification with a minimum of 1 year''s relevant experience, or;A B-Tech Higher level qualification with a minimum of 2 years'' relevant experience, or;5 GCSEs or equivalent, including minimum Grade C in Mathematics and English Language with at least 3 years'' relevant experience.Relevant experience must be directly related to housing management and must have been gained within a front-line customer support environment:Experience of working in a customer-focused environment with a proven ability to deliver a high standard of customer service;Ability to work effectively with ..... full job details .....