Operations Manager BFSI (Complaints-Led Operations)

Operations Manager BFSI (Complaints-Led Operations)

Management Responsibility for: Operations Assistant Managers (OAMs)

Travel Required: Occasionally

Reports to: VP / Director of Delivery

Location: WAHA

Salary: DOE

Job Summary / Overview

The Operations Manager (OM) is accountable for the end-to-end delivery of BFSI contact centre operations, with a strong focus on formal complaints handling, regulatory ...