Operations Advisor

Operations Advisor - German Speaking







Customer Service & Claims | Newport | Hybrid | -27,000



About the Role

Are you a fluent German speaker looking for a permanent Operations Advisor role in Newport? Join a leading insurance management company providing exceptional customer service and claims handling. This hybrid position offers Monday to Friday hours and a competitive salary of -27,000.

As an Operations Advisor, you will manage customer service queries, handle insurance claims, and liaise with customers, insurance brokers, and insurers. Your role is critical in delivering timely, accurate, and professional service to ensure customer satisfaction and uphold company standards.

• Customer Service Operations:
• Respond promptly to customer service inquiries in fluent German and English.
• Accurately record insurance details from customers, brokers, and insurers using internal systems.
• Manage high volumes of inbound calls and correspondence within agreed SLAs.
• Maintain strong relationships with customers, lessors, suppliers, and insurance partners.
• Handle complaints professionally, following company policies and complaint handling procedures.
• Support and mentor junior colleagues to uphold team performance and standards.
• Claims Handling:
• Investigate insurance claims, collecting statements and documentation.
• Assess and verify coverage, estimate losses, and manage claim reserves.
• Notify insurers of claims exceeding delegated authority limits.
• Follow up proactively to obtain outstanding information and keep customers updated.
• Identify subrogation, recovery, and salvage opportunities where applicable.

• Fluent German and English language skills (verbal and written).
• Previous experience in customer service, preferably in insurance or claims handling.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritise workloads, and work independently in a fast-paced environment.
• Excellent organisational skills with attention to detail.
• Conflict resolution and problem-solving capabilities.
• Flexibility to adapt to changing priorities and customer needs.

• Competitive salary of -27,000 per year.
• Hybrid working model based in Newport.
• Free on-site parking.
• Performance-related bonus scheme.
• 25 days annual leave with the option to buy or sell holidays.
• Private medical healthcare.

If you are an experienced German-speaking Operations Advisor seeking a challenging role in Newport, apply now! For more information, please contact AnnMarie at the Acorn by Synergie Head Office.

Acorn by Synergie acts as an employment agency for permanent recruitment.