Operations Advisor

Operations Advisor - German SpeakingCustomer Service and Claims Newport Hybrid 27,000About the RoleAre you a fluent German speaker looking for a permanent Operations Advisor role in Newport? Join a leading insurance management company providing exceptional customer service and claims handling. This hybrid position offers Monday to Friday hours and a competitive salary of 27,000.As an Operations Advisor, you will manage customer service queries, handle insurance claims, and liaise with customers, insurance brokers, and insurers. Your role is critical in delivering timely, accurate, and professional service to ensure customer satisfaction and uphold company standards.Key Responsibilities:Customer Service Operations:Respond promptly to customer service inquiries in fluent German and English.Accurately record insurance details from customers, brokers, and insurers using internal systems.Manage high volumes of inbound calls and correspondence within agreed SLAs.Maintain strong relationships with customers, lessors, suppliers, and insurance partners.Handle complaints professionally, following company policies and complaint handling procedures.Support and mentor junior colleagues to uphold team performance and standards.Claims Handling:Investigate insurance claims, collecting statements and documentation.Assess and verify coverage, estimate losses, and manage claim reserves.Notify insurers of claims exceeding delegated authority limits.Follow up proactively to obtain outstanding ..... full job details .....