Office Coordinator

Office Co-ordinator Golders Green, London Up to £32,000 (DOE)Bring structure, lead with empathy, and make a real difference every day.At London Cremation Company, we don t just provide services we support families through some of life s most difficult moments with care, dignity and compassion.We re now looking for an exceptional Office Co-ordinator to help bring organisation, consistency and calm leadership to our busy Golders Green site.What makes this Office Co-ordinator role different?This isn t a traditional management role but it does require leadership.You ll: Guide and co-ordinate a small team of administratorsAllocate workload and keep everything running smoothlyAct as the go-to for problem-solving and escalationsHelp embed best practice - without disrupting team harmonyYou ll also spend time at our Thames View site in Gravesend to learn proven processes giving you the tools to elevate how things are done at Golders Green (we ll cover all travel, accommodation and meals). What you ll be doing Deliver a professional, empathetic front-line service to families and partnersManage cremation documentation, records and statutory complianceOversee the daily cremation diary and service schedulingHandle queries and complaints with confidence and careCo-ordinate team workloads, rotas and holiday planningSupport memorial enquiries and guide families through optionsLiaise with Funeral Directors, officiants and suppliersProcess payments and maintain accurate financial records What ..... full job details .....