Network Support Engineer

Network Support Engineer Wigan - £28k per annum plus company benefits Our client is a well-established communications and IT organisation based in Wigan; due to continued growth and expansion they are looking for an experienced Network Support Engineer to join their team. The successful candidate will be ensuring that Porting, Provisioning and Maintenance requests are processed in line with company procedures and standards. You will also be a member of the Service team dealing with incoming customer queries and small customer quotes. Key Responsibilities: Submit and process porting orders (Worldwide) with correct documentation. Work with carriers and project managers to complete port orders. Set up Maintenance Contracts on Sales Force. Receive and log customer support requests in real time via phone/email. Ensure documentation for all orders and support requests is complete and accurate. All applicants should possess the following skills / experience: Previous experience in porting or provisioning within IT or Telecoms is preferred but not essential Strong IT skills (Excel, Microsoft Office, CRM systems) Ability to work in a fast-paced environment and meet deadlines Excellent communication and interpersonal skills Highly organised with strong attention to detail Benefits: Up to 25 days Holiday with length of service, Pension Scheme, Company Contractual Sick Pay Scheme. Private Medical, Cycle to Work Scheme. ..... full job details .....