Network Support Engineer

Network Support Engineer  – Wigan - £28k per annum plus company benefits

Our client is a well-established communications and IT organisation based in Wigan; due to continued growth and expansion they are looking for an experienced Network Support Engineer to join their team.

The successful candidate will be ensuring that Porting, Provisioning & Maintenance requests are processed in line with company procedures and standards. You will also be a member of the Service team dealing with incoming customer queries and small customer quotes.

Key Responsibilities:

• Submit and process porting orders (Worldwide) with correct documentation.
• Work with carriers and project managers to complete port orders.
• Set up Maintenance Contracts on Sales Force.
• Receive and log customer support requests in real time via phone/email.
• Ensure documentation for all orders and support requests is complete and accurate.

All applicants should possess the following skills / experience:

• Previous experience in porting or provisioning within IT or Telecoms is preferred but not essential
• Strong IT skills (Excel, Microsoft Office, CRM systems)
• Ability to work in a fast-paced environment and meet deadlines
• Excellent communication and interpersonal skills
• Highly organised with strong attention to detail

Benefits: Up to 25 days Holiday with length of service, Pension Scheme, Company Contractual Sick Pay Scheme. Private Medical, Cycle to Work Scheme.

Keywords – Networks, network support, network support engineer, porting & provisioning engineer, support, porting, provisioning, maintenance, IT, Telecoms, Telecoms Support, IT Support, Coordinator, Support Coordinator, porting coordinator, provisioning coordinator, Telecoms Coordinator, Wigan, Lancashire, Greater Manchester