IT Support Engineer

IT Support EngineerLocation: Lowton (Customer Site) 3 / 4 days per week; Occasional travel to WhetherbyHours: Full-time, 37.5 hours per weekOverview of the RoleDue to continued growth, our client is looking for an IT Support Engineer to work from one of their client s sites in Lowton.This role involves providing an excellent first response to one of their dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements (SLAs). Strong communication skills are essential, as you will liaise with customers and third parties via phone and email.They offer a progressive working environment with exposure to new technologies, an internal mentoring system, and genuine opportunities for career progression. At our client, you are not just a number, you are an integral part of their team culture, supported by an active Social Committee that organises events, competitions, and charity initiatives.About Our ClientOur client is a leading Managed Service Provider specialising in IT, cyber security, and communications solutions for SMEs.They take a partnership-focused approach, aligning their services with their clients strategic goals to drive business growth. Through comprehensive offerings, technical expertise, and exceptional customer service, they ensure business-critical IT and communications systems ..... full job details .....