Membership Services Administrator

Job Title: Membership Services Administrator Location: Ayr Pay Rate: 24 per hour Hours: Monday to Friday, 9:00am - 5:00pmOverview: We are seeking a highly organised and customer-focused Membership Services Administrator to join our team based in Ayr. This role is ideal for someone who thrives in a fast-paced administrative environment and enjoys delivering excellent service to members.Key Responsibilities:Act as the first point of contact for membership enquiries via phone, email, and in personMaintain and update membership records accurately within internal systemsProcess new memberships, renewals, cancellations, and amendmentsHandle member queries and resolve issues in a timely and professional mannerSupport the coordination of member communications, events, and engagement activitiesAssist with reporting, data management, and general administrative dutiesEnsure compliance with data protection and organisational policies Requirements:Previous experience in an administrative or customer service roleStrong organisational skills and attention to detailExcellent communication skills, both written and verbalProficiency in Microsoft Office and database systemsAbility to manage workload effectively and meet deadlinesA proactive and professional approach to workDesirable:Experience working with membership organisations or CRM systemsFamiliarity with data handling and reportingWhat We Offer:Consistent weekday working hours (no weekends)Supportive and collaborative working ..... full job details .....