Membership Services Administrator

Job Title: Membership Services Administrator
Location: Ayr
Pay Rate: -24 per hour
Hours: Monday to Friday, 9:00am - 5:00pm

Overview:
We are seeking a highly organised and customer-focused Membership Services Administrator to join our team based in Ayr. This role is ideal for someone who thrives in a fast-paced administrative environment and enjoys delivering excellent service to members.

Key Responsibilities:

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  Act as the first point of contact for membership enquiries via phone, email, and in person
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  Maintain and update membership records accurately within internal systems
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  Process new memberships, renewals, cancellations, and amendments
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  Handle member queries and resolve issues in a timely and professional manner
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  Support the coordination of member communications, events, and engagement activities
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  Assist with reporting, data management, and general administrative duties
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  Ensure compliance with data protection and organisational policies
  

Requirements:

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  Previous experience in an administrative or customer service role
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  Strong organisational skills and attention to detail
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  Excellent communication skills, both written and verbal
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  Proficiency in Microsoft Office and database systems
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  Ability to manage workload effectively and meet deadlines
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  A proactive and professional approach to work

Desirable:

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  Experience working with membership organisations or CRM systems
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  Familiarity with data handling and reporting

What We Offer:

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  Consistent weekday working hours (no weekends)
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  Supportive and collaborative working environment
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  Opportunity to contribute to a valued membership-based organisation
  

If you are a motivated administrator with a passion for delivering excellent service, we would love to hear from you.

To Apply:
Please submit your CV role.