Membership Services Administrator

Job Title: Membership Services Administrator
Location: Ayr
Pay Rate: £24 per hour
Hours: Monday to Friday, 9:00am - 5:00pm
Overview:
We are seeking a highly organised and customer-focused Membership Services Administrator to join our team based in Ayr. This role is ideal for someone who thrives in a fast-paced administrative environment and enjoys delivering excellent service to members.

Key Responsibilities:

• Act as the first point of contact for membership enquiries via phone, email, and in person
• Maintain and update membership records accurately within internal systems
• Process new memberships, renewals, cancellations, and amendments
• Handle member queries and resolve issues in a timely and professional manner
• Support the coordination of member communications, events, and engagement activities
• Assist with reporting, data management, and general administrative duties
• Ensure compliance with data protection and organisational policies

Requirements:

• Previous experience in an administrative or customer service role
• Strong organisational skills and attention to detail
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office and database systems
• Ability to manage workload effectively and meet deadlines
• A proactive and professional approach to work

Desirable:

• Experience working with membership organisations or CRM systems
• Familiarity with data handling and reporting

What We Offer:

• Consistent weekday working hours (no weekends)
• Supportive and collaborative working environment
• Opportunity to contribute to a valued membership-based organisation

If you are a motivated administrator with a passion for delivering excellent service, we would love to hear from you.

To Apply:
Please submit your CV role.