Mandarin Customer Service Advisor

Mandarin Customer Service Advisor
Central Bristol
Our client, a long‑established and highly respected manufacturing company, is looking for a Mandarin Customer Service Advisor to join their friendly team in Central Bristol. Enjoy a great working culture — and start your weekend early with a 1pm Friday finish.
Working Hours
• Mon–Thu: 07:45–16:00
• Fri: 07:45–13:00
• 35.25 hours per week
• Start time: 8am or earlier
Salary
£32,000 per annum
The Role
You’ll support customers across North East Asia and other global regions, handling enquiries, managing onboarding, coordinating installations and ensuring every customer receives exceptional service.
What You’ll Be Doing
Customer Support
• Manage customer onboarding
• Produce accurate quotations within 48 hours
• Keep CRM records up to date
• Provide fast, clear customer information
• Handle enquiries and complaints within 48 hours
• Support field sales teams and attend occasional trade shows
Installations
• Main point of contact for installation scheduling
• Coordinate Service Technicians via the Installation Calendar
• Prepare installation documents and customer paperwork
• Produce and share PCET reports promptly
Benefits
• 35.25‑hour working week
• 8am start, 45‑minute lunch (shorter on Fridays)
• 1pm Friday finish
• Hybrid working — 1 day from home after probation
• Profit share twice yearly (Jan & July)
• 25 days holiday bank holidays (3 reserved for Christmas)
• Medicash health scheme
• Royal London pension (employee 5%, company 4%)
• 3‑month probation
• 4× salary death‑in‑service benefit
• On‑site parking
If you’re ready to join a supportive team in a varied, international‑facing role, click apply.