Logistics and Customer Service Co-ordinator

We are looking for a proactive and customer-focused Logistics and Customer Service Coordinator to join our client, based in Maidenhead.This is a varied and rewarding role that combines customer service excellence with logistics coordination. You will play a key role in ensuring a seamless customer journey, managing orders from receipt through to delivery, supporting repair services, coordinating with contractors, and working closely with the warehouse, sales, and technical teams.If you''re organised, customer-focused, and enjoy coordinating people, processes, and logistics to deliver outstanding service, we''d love to hear from you.This role is fully office based Monday to Friday and comes with a competitive salary and superb benefits including 25 days holiday and company bonus.Duties includeManage the complete order lifecycle.Coordinate stock requirements with the UK Customer Service Team and warehouse operations.Ensure products are available and correctly provisioned for project delivery.Monitor stock pipelines from manufacturing through to the UK warehouse.Resolve shipping, delivery, and logistics queries efficiently and professionally.Escalate issues appropriately to internal stakeholders when required.Provide occasional support within the warehouse during peak periods or team absences.Deliver a high level of customer service, building positive relationships with customers and contractors.Coordinate field repairs for service contract customers, working closely with ..... full job details .....