Telesales and Customer Service Advisor

Job Title: Telesales and Customer Service Advisor Reports to: Office Manager Depot: LWC Andover Overview: To complete a daily outbound diary, building relationships with customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries, orders, etc, contacting potential customers, order processing and arranging deliveries. Main Duties: • To ensure high standards of customer service, taking and inputting orders efficiently and accurately. • Have the ability to convert Incoming calls to Planned Out-Bound calls. • To have a clear and personable telephone manner. • Take ownership of solving customer issues through proactive customer service. • To promote the sale of LWC Drinks'' own-brand products. • To retain strong relationships with account managers, helping them acquire new business and assisting with their administrative needs. • Building relationships with weekly telesales customers, being a regular point of contact. • To promote our promotional brochure and upsell specific drives. • Understanding the need to target specific customers with products that are relevant to them. • Be responsible for certain administrative duties within the office; confirming, sorting the post, filing, processing orders, etc. • Plan calls and target gaps in supply using relevant systems. Knowledge and Experience: ..... full job details .....