IT Technical Service Delivery Manager

IT Technical Service Delivery Manager

Location: Grays, Essex (On-site/Hybrid options available)

Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact?

We''re on the lookout for a Technical Service Delivery Manager to lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager.

What You''ll Be Doing:

• Be the go-to expert for escalated technical issues
• Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction
• Partner with the Project Manager to scope and deliver IT projects
• Mentor and guide technical team members
• Identify and implement improvements in service delivery
• Maintain accurate technical documentation and report on KPIs

What You''ll Bring:

• Experience in IT support or technical management (MSP experience ideal)
• Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential)
• Proven leadership and project delivery skills
• Excellent communication and stakeholder management
• ITIL, PRINCE2, or Agile certifications (a plus)

Why Join Them?

Competitive salary

Career development opportunities

Supportive, collaborative team culture

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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