Technical Service Specialist / Repair Technician

Technical Service SpecialistOverview:We are seeking a Technical Service Specialist to join our Technical Services department in the United Kingdom. As a leading manufacturer of entertainment technology, we are dedicated to creating exceptional experiences for our clients through our cutting-edge products. The Technical Service Specialist will play a vital role in troubleshooting, repairing, and providing technical support for our products.Responsibilities:Responsible for incoming repairsProvide troubleshooting and repair of all products offered by the companyDetermine if a product can be repaired or needs replacementComplete appropriate paperwork associated with repairs and re-shipmentsWork with TS Admin to facilitate RMA returnsProvide phone and e-mail technical support for productsDiagnose technical problems accuratelyEnsure repairs are made within the agreed time frameInform customers of progress and complete follow-up documentationProvide information and guidance for software upgradesProvide production configuration of new equipmentProvide Engineering Change Orders to warehoused goods as neededProvide trade show supportPrepare equipment and assist in pre-show build of boothAttend shows if requiredWork with testing, storing, organizing, and dispatching demo and loaner equipmentReport all quality and service issues to appropriate personnelTrain internal personnel, external technicians, and customers on the proper repairs of company productsEnsure training workshops have ..... full job details .....