Technical Service Specialist / Repair Technician

Technical Service Specialist

Overview:

We are seeking a Technical Service Specialist to join our Technical Services department in the United Kingdom. As a leading manufacturer of entertainment technology, we are dedicated to creating exceptional experiences for our clients through our cutting-edge products. The Technical Service Specialist will play a vital role in troubleshooting, repairing, and providing technical support for our products.

Responsibilities:

• Responsible for incoming repairs
• Provide troubleshooting and repair of all products offered by the company
• Determine if a product can be repaired or needs replacement
• Complete appropriate paperwork associated with repairs and re-shipments
• Work with TS Admin to facilitate RMA returns
• Provide phone and e-mail technical support for products
• Diagnose technical problems accurately
• Ensure repairs are made within the agreed time frame
• Inform customers of progress and complete follow-up documentation
• Provide information and guidance for software upgrades
• Provide production configuration of new equipment
• Provide Engineering Change Orders to warehoused goods as needed
• Provide trade show support
• Prepare equipment and assist in pre-show build of booth
• Attend shows if required
• Work with testing, storing, organizing, and dispatching demo and loaner equipment
• Report all quality and service issues to appropriate personnel
• Train internal personnel, external technicians, and customers on the proper repairs of company products
• Ensure training workshops have adequate preparation and educate attendees on company products
• Provide product testing for R&D as required
• Occasionally provide technical support in the field
• Perform other duties as assigned
• Complete special projects and requests in a timely and positive fashion

Qualifications:

• Technical degree in Electronics or equivalent
• 3-5 years previous experience with electronic repair, preferred
• Problem-solving and troubleshooting skills
• Verbal and written communication skills
• Ability to occasionally travel throughout Europe
• Ability to work independently
• Knowledge of PCB, electronics, and mechanical assembly preferred
• Able to read prints and schematics preferred
• Manual dexterity skills
• Good soldering skills and surface mount techniques
• Able to use hand tools, small power tools, and test equipment
• Knowledge of current wiring regulations
• Computer skills (Outlook, Internet, Word, Excel, PowerPoint)
• Ability to lift up to 23Kgs

Day-to-Day:

The Technical Service Specialist will be responsible for troubleshooting, repairing, and providing technical support for our products. This includes completing paperwork associated with repairs, providing phone and e-mail technical support, attending trade shows, and training internal personnel, external technicians, and customers on the proper repairs of our products.

Benefits:

• Competitive salary
• Health and wellness benefits
• Retirement savings plan
• Career development opportunities
• Dynamic and collaborative work environment

If you have the required technical expertise and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. For any inquiries, please contact me at (url removed).