Negotiable
OverviewJoin to apply for the
IT System Administrator
role at
loveholidays .
At loveholidays we trailblaze together. We’re on a mission to open the world to everyone, giving our customers unlimited choice, ease and value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert, the smart way to get away. We’re using progressive tech to drive cutting-edge innovation and open the world to everyone. Within our Commercial and Support teams, you’ll find a place to accelerate your growth by actively seeking learning opportunities and carving your own path. You’ll create impact for our future by owning projects and shaping the business strategy to reach shared goals, all within our enhanced international community of collaborative and passionate teams.
About The TeamWe are a lean, hardworking team consisting of 5 people: IT Operations Manager, two Senior System Administrators and two System Administrators. We support two floors (5th and 6th) containing 300 people, in our Hammersmith HQ and regularly travel to Germany to support our Dusseldorf office (25 people). We also remotely support two outsourced call centres containing 800 people, one in India and two in South Africa.
The Impact You9;ll HaveReporting to the IT Operations Manager, the System Administrator will provide operational and strategic support to facilitate the day-to-day running of all IT systems for all users, across all regions.
Your Day-to-day
Support and administer a large-scale estate in a Google Workspace, Azure and JAMF environment.
Build, support and maintain large-scale CRM (Kustomer) and Telecoms systems (UJET).
Troubleshoot network issues and work with senior IT staff to resolve problems.
Manage multiple queues of tickets using Freshservice within our SLA.
Manage joiners and leavers processes: account creations and deactivations.
Provide remote support to our business partner outsourcers.
Provide AV support and setup for meetings and support 20 Google Meeting rooms.
Provide UK Office, Dusseldorf and Irish office onsite and remote support.
Complete technical projects in line with quarterly business key results.
Your Skillset
Working experience as an IT Support Engineer or System Administrator
Degree in a technical subject or industry standard certificates
Strong working knowledge of Google Workspace, Azure, Intune and JAMF
Strong working knowledge of Mac and Windows operating systems
Strong working knowledge of networking; we use Palo Alto, Aruba and Cisco products
iOS and Android management and support
Possess a strong focus on customer service and IT security
Ability to work individually and within a team
Flexibility to work outside of standard hours to accommodate special projects or emergencies
Desirable
AV engineer experience (setup and support)
Experience with Palo Alto firewalls and Aruba switches and access points
Managing large-scale CRM and/or ticketing systems
Experience using AI tools to automate real-world tasks
Perks Of Joining Us
Company pension contributions at 5%
Individualised training budget to learn on the job and progress
Discounted holidays for you, your family and friends
25 days of holidays per annum (plus 8 public holidays) increasing by 1 day every second year of service, up to 30 days
Ability to buy and sell annual leave
Cycle to work scheme, season ticket loan and eye care vouchers
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. We value the insight and potential you could bring on our continued journey.
The Interview Journey
TA screening – 30 mins
1st stage with IT Operations Manager and a senior team member – 45 mins
2nd stage with key stakeholders in the office – 1 hour
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Travel Arrangements
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Negotiable