IT Support Engineer

IT Support Engineer (MSP) Salary: £26,000 £32,000 Plus benefits Location: Stoke-on-Trent Travel: Occasional site visits to local customers The opportunity: You ll be joining an MSP with a team of around 15 people where everyone knows each other and works closely together day to day. It s a business built properly. Most of the team started as apprentices, and even the owners came through the same route so there s a real understanding of development, progression, and giving people the time to get better at what they do. You ll be supporting a varied customer base of 200+ clients, getting exposure to a proper mix of environments, technologies, and real-world problems not just the same tickets day in, day out. Day to day You ll be getting involved in a bit of everything. Supporting users across Microsoft 365 environments, troubleshooting day-to-day issues, and getting stuck into the kind of tickets that actually help you learn. There s a standard MSP tech stack in place, alongside some more bespoke environments depending on the customer, so you won t feel boxed into one way of doing things. You ll work closely with the wider team, escalating where needed but also being trusted to take ownership of issues and see them through. It s a supportive environment, but not one where you ll be micromanaged you re expected to take responsibility for your work and contribute to the team. Who we are looking for Someone who s already working in IT support, ideally within an MSP or ..... full job details .....