IT Support Apprentice

About Aegis:Since 1993, Aegis have been providing IT services nationwide. From IP telephony, cloud services, infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful.About the role:Our client are now looking for an eager candidate to join them as an apprentice. The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. As they gain exposure to many areas of tech, they have the ability to choose a career path depending on what they enjoy the most.Responsibilities:Providing IT support and assisting with installations for new and existing client basesBuilding bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out supportUndertaking internal company procedures e.g. daily backup checks, quarterly maintenance tasks etcWorking in conjunction with the IT Manager and the support teamWorking alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needsSupporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing and installations and upgradesDeveloping social media strategies with the team to gain a bigger following in order to increase traffic to the ..... full job details .....