IT Support Engineer (L2)

IT Support Engineer (Level 2) - Belfast (Hybrid)We''re working with a well-established Northern Ireland organisation seeking a proactive Level 2 IT Support Engineer to join its internal technology team. This is an excellent opportunity for someone with strong 2nd line experience who enjoys solving problems, supporting users, improving systems, and contributing fresh ideas in a collaborative environment. This role would suit someone who brings strong technical fundamentals alongside curiosity, innovation, and positive energy.The RoleProvide Level 2 support across desktop, systems, and user environmentsTroubleshoot hardware, software, and networking issuesSupport Microsoft 365 and user account administrationManage device builds, deployments, patching, and upgradesAssist with infrastructure and improvement projectsMaintain excellent user experience across multiple sitesContribute to continuous improvement across IT processesWhat We''re Looking ForPrevious experience in a Level 2 / 2nd Line IT Support roleStrong Microsoft 365, Windows, and Active Directory knowledgeGood networking fundamentalsExcellent troubleshooting and communication skillsA curious mindset with a proactive attitudeSomeone who enjoys bringing ideas and energy to a teamWhy Apply?Established internal IT environmentBroad technical exposureSupportive team cultureHybrid flexibilityStrong long-term development potentialFor a confidential conversation, contact Daire O''Connor at MCS Group ..... full job details .....