IT Support Analyst

Our client based in Paddington are looking for a strong IT Support Engineer for 4-6 weeks to support the end users. This is a busy, loud, chaotic environment, very fast paced, so the engineer needs to be comfortable with this.5 DAYS ON SITE 9-5 MUST BE ABLE TO START IMMEDIATLYTaking on support issues, triaging, assigning to external vendors and escalating where neededAssisting with Level 1 support and providing Level 2 IT support in concert with an outsourced support vendor.Primary day-to-day contact with outsourced IT 2nd and 3rd level support.Work closely with technology and product teams address cross-functional IT and workflow challenges.Assist in the maintenance of a corporate Microsoft environment including Azure, Teams, SharePoint and Intune.Maintain detailed records of support requests, solutions provided, and equipment configurations.Support user access to non-Microsoft 365 systems, including Saga, Mimir and Adobe, particularly as part of onboarding, offboarding and Single Sign-On processes.Understanding the need to keep customers informed, manage expectations and to keep the Triage team up to date on any new processes/Technologies.Day to day management of the mobile connections.Respond quickly to emergency situations, troubleshoot, and implement solutions to restore service.The ideal candidate will have a can-do attitude and thrive in a fast paced environment.Excellent communication skills and a customer-oriented approachMinimum of 3 years of experience in IT ..... full job details .....