Negotiable
Overview
By joining Sedgwick, you''ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services and InsuranceRole
IT Support AnalystStep into the fast-paced world of IT support and innovation.Job Location:
LondonJob Type:
PermanentRemuneration:
Competitive salary based on experience, skills, and qualificationsJoin Sedgwick as an IT Service Desk Analyst Level 2
and become a key player in delivering expert technical support and driving operational excellence in a fast-paced, collaborative environment.Responsibilities
Deliver high-quality IT support to colleagues, particularly those based in the London Fenchurch Street office.Serve as the Level 2 service desk expert, resolving issues beyond Level 1, offering hands-on assistance, mentoring junior agents, and escalating complex problems to senior teams.Diagnose and troubleshoot desktop application issues.Manage user accounts and permissions.Support a wide range of devices, including PCs, laptops, mobile phones, and tablets.Help users navigate applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and mobile device management platforms.Communicate clearly with users at varying levels of technical expertise and provide updates in line with service level agreements.What you’ll bring
IT Support Experience: At least 18 months in a service desk or call centre environment.Ticketing Systems: Familiarity with ITSM tools like ServiceNow or Remedy.Technical Knowledge: Solid understanding of Windows OS, Microsoft Office, and networking fundamentals.Communication Skills: Clear and professional verbal and written English.Problem Solving: Strong analytical skills to troubleshoot technical issues.Customer Focus: Enthusiastic approach to delivering excellent support.Certifications (Preferred): CompTIA or Microsoft IT certifications are a plus.What’s helpful, but not essential
Associate’s degree in Computer Science or IT.Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified IT Professional.Basic knowledge of ITIL and service desk metrics.What we’ll give you
Remuneration and moreCompetitive salary tailored to your experience and qualificationsSelf-Invested Personal Pension Scheme (SIPP)Incentive bonus scheme25 days holiday plus bank holidaysFlexible working options – from our office or your homeHealth and support
Private healthcare plan (including pre-existing conditions)Life assuranceEmployee assistance programmeGroup Income ProtectionOther benefits
Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, digital GP accessDiscounts on a wide range of products and servicesThis isn’t just a job –
it’s
your gateway to a thriving IT career.At Sedgwick, we don’t just support systems – we support people. With access to Sedgwick University’s 15,000+ on-demand courses and role-specific training, you’ll have everything you need to grow your skills and shape your future.Ready to make an impact?Apply now –
we’d
love to hear from you.Whether you’re a seasoned IT professional or returning to the workforce, we welcome applicants from all backgrounds. We’re proud to be an inclusive employer with a zero-tolerance policy toward discrimination of any kind.#LI-HybridSedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, ..... full job details .....
Negotiable