Assistant Vice President, Trade Floor Support Analyst

Overview

In this role, you will be responsible for Trade Floor Support across MUFG''s banking arm and securities business under a dual-hat arrangement. Under this arrangement, you will act and make decisions on behalf of both the bank and the securities business, subject to the same remit and level of authority, and irrespective of the entity which employs you.Responsibilities

Responds to requests for support by both users and project teams by providing information to enable incident resolution and promptly allocates unresolved calls as appropriate.Assists users in making more effective use of desktop systems, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable.Investigates, diagnoses and resolves low impact problems within service level agreement tolerances, referring to users, other staff, and suppliers, as necessary.Following agreed procedures, provides advice to users on systems, products and services which are available to them, mainly supporting the trading floor.Responds to simple calls and enquiries from users, specialists and others and takes appropriate action within defined limits of responsibility or area of specialism to deal with processing priorities as this role includes 1st, 2nd and 3rd line support for Treasury/front office systems. Accepts escalations and initiates first-level support action, personally resolving the majority of referred problems.For all products, services and systems within the area of responsibility, demonstrates, installs and commissions desktop systems and their routine upgrades. Provides information on updates, known errors, changes in availability, new facilities etc.Carries out all routine tasks associated with operating and controlling the installed hardware and software within the trading floor. This may include multiple hardware or software platforms. Uses standard procedures and tools to carry out daily tasks.Provides an effective interface between users and service providers, including external commercial suppliers where applicable. This interface includes documenting incidents, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.Reporting to the Trade Floor Support manager.Requirements and Skills

Absorbs and applies technical and business-related information in particular relating to the trade flow.Appreciates the wider field of information systems, and how own role relates to other roles and to the business of the employer or client.Understands and uses appropriate methods, tools and applications.Works to required standards. Demonstrates an analytical and systematic approach to problem solving.Demonstrates effective communication skills.Excellent team player: contributes fully to the work of teams. Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation and procedures.Experience

Experience working within a systems office within a financial organization in a Trading Floor environment.Market Data, Trading Systems, Desktop, Server, IPC DealerboardEducation / Qualifications

Degree Educated (preferably Computer Science or similar) or similar experience.Functional / Technical Competencies: Proven strong knowledge of LSEG products(Reuters/Refinitiv) and Bloomberg Desktop applications, trading systems knowledge and understanding of trade flow, Equities and FX products knowledge a must. Other market data-trading products as well as experience with Windows server. IPC Dealerboard, Citrix, firewall, Wyse, STP. Trader workstation hardware Amulet Blade LINUX-UNIX and VDI knowledge.Personal Requirements

Excellent communication skillsResults driven, with a strong sense of accountabilityA proactive, motivated approach.The ability to operate with urgency and prioritise work accordinglyStrong decision making skills, the ability to demonstrate sound judgementA structured and logical approach to workStrong problem solving skillsA creative and innovative approach to workExcellent interpersonal skillsThe ability to manage large workloads and tight deadlinesExcellent attention to detail and accuracyA calm approach, with the ability to perform well in a pressurised environmentStrong numerical skillsWe are open to considering flexible working requests in line with organisational requirements.Company overview

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world''s leading financial groups. Across the globe, we''re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the ..... full job details .....