IT Support Analyst

Robert Half are working to recruit for an IT Support Analyst to join a team based in Manchester.This role suits someone with strong communication skills, a collaborative and sociable approach to relationships and the ability to thrive in fast-paced environments.An overview of the role is as follows below:Providing 1 and 2 Line Support, covering software, hardware with digital and face-to-face resolutionEscalating upwards to 3 line where necessaryMaintaining accurate ticketing records and support casesA strong focus on customer service, driven by quality-oriented support and strong internal and external relationshipsWorks closely with managers and other business stakeholders to support wider IT requirements and communicate updates effectivelyIT Support Analyst role providing 1st and 2nd line support for users across hardware, software, and remote working issuesTechnical competenciesEssentialMicrosoft Dynamics or Business CentralUnderstanding of Windows and Mac operating systemsDesirableExperience with EPOS systemsMicrosoft Cloud Platforms, Azure AD and EntraBasic Networking knowledgeRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please ..... full job details .....