Onsite IT Support Technician

Onsite IT Support Technician / Join a Fast-Growing MSP!

Venom IT Head Office (Sale, North West) + Client Sites / c.£30,000 & Great Benefits

Venom IT is a fast-growing, industry-leading Managed Service Provider based in Sale, specialising in Cloud Services, DaaS, virtualisation, and managed infrastructure. Our team delivers enterprise-grade IT solutions to businesses nationwide through an extensive reseller network.

We’re growing rapidly — and we’re looking for an enthusiastic, hands-on technician who thrives on being out in the field, solving real problems, and delivering outstanding customer service.

If you love variety, enjoy visiting different clients, and take pride in doing the job right first time… this is your perfect next step.

The Role: Onsite IT Support Technician

You’ll be the face of Venom IT onsite — diagnosing issues, installing kit, resolving faults, and ensuring our clients stay productive. No two days are ever the same. You’ll work independently, think on your feet, and get stuck in across a wide range of environments.

What You’ll Be Doing:

• Visiting client sites across the North West to diagnose and resolve IT issues
• Troubleshooting hardware, software, and connectivity faults
• Installing & configuring desktops, laptops, printers, and peripherals
• Handling networking issues: switches, routers, Wi-Fi, cabling
• Performing basic firewall diagnostics (FortiGate skills = big plus!)
• Completing structured cabling, patch panels, and terminations
• Supporting Windows OS & Windows Server environments (AD, Group Policy)
• Racking, stacking, and cabling network/server equipment
• Documenting all work clearly in the ticketing system
• Escalating complex issues to senior engineers when needed

What You Need to Succeed:

• Full UK driving licence + your own vehicle (mileage paid)
• Proven ability to diagnose IT hardware/software faults
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Basic firewall & network security understanding
• Experience with structured cabling & cable terminations
• Solid Windows 10/11 troubleshooting skills
• Familiar with Windows Server, AD & Group Policy
• Excellent communication & client-facing skills
• Highly self-motivated and able to work independently
• Strong organisational & time-management skills

Desirable Extras (Not Essential but Great to Have)

• MSP or multi-client support experience
• VMware / virtualisation knowledge
• FortiGate, SonicWall, or Sophos firewall experience
• M365 & Exchange administration
• Backup & disaster recovery experience
• RMM tools exposure
• CompTIA / Microsoft certifications
• Experience with IP CCTV or VoIP

Why Join Venom IT?

• Competitive salary – approx. £30K DOE
• Mileage expenses paid
• Private healthcare (Aviva)
• Company pension
• Gym membership
• Optical & dental cashback
• Reward Gateway discounts
• Your birthday off!
• Holiday buy/sell (up to 3 days)
• Length of service awards
• Customer feedback rewards
• Onsite parking
• Regular social events + big Christmas party
• Genuine opportunities for personal development

Ready to Join a Team That Values Quality, Growth & Real Technical Skill?

If you’re a proactive, hands-on IT technician who loves solving problems and delivering exceptional service, we want to hear from you.

Apply today and take your next step with Venom IT!